Terms and Conditions
Terms and Conditions
1. Introduction
Welcome to ClickPay Africa. By accessing or using our services (Payment Solutions, Airtime Recharge,Bills Pay, and E-commerce), you agree to be bound by these terms and conditions. If you do not agree, you should not use our services.
2. Definitions
"We", "Us", "Our" refers to ClickPay Africa.
"You", "User" refers to any individual or business entity using our services.
"Service" means all features, tools, or offerings provided by ClickPay Africa including payment solutions, recharge services, and e-commerce.
3. Eligibility
To use our services, you must be at least 18 years old and legally capable of entering into binding contracts.
4. Services Provided
We offer the following services:
Payment Solutions: Facilitating online payments for goods and services.
Airtime Recharge: Enabling mobile airtime and data top-up for B2B, B2C, and MLM users.
E-commerce: Providing a platform for selling and purchasing goods online.
5. User Responsibilities
By using our services, you agree to:
Provide accurate and up-to-date information.
Use the services for lawful purposes only.
Ensure your login credentials remain confidential.
You must not engage in any fraudulent activities or misuse our services in any way.
6. Payments and Fees
Any fees associated with the use of our services will be clearly outlined before you make any transaction. By using our services, you agree to the fees applied to each transaction.
7. Refunds and Disputes
Refund policies are specific to the services you engage in and will be communicated on a case-by-case basis. Users are responsible for contacting customer support for any disputes or issues related to transactions.
8. Termination
We reserve the right to suspend or terminate your access to our services if we suspect any illegal, fraudulent, or inappropriate behavior.
9. Limitation of Liability
ClickPay Africa will not be held liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our services. We do not guarantee uninterrupted service and are not responsible for any system failures or data breaches beyond our reasonable control.
10. Intellectual Property
All trademarks, logos, and content on our platform remain the property of ClickPay Africa or its licensors and may not be used without written consent.
11. Amendments
We reserve the right to amend these terms at any time. Users will be notified of any changes, and continued use of our services constitutes acceptance of the revised terms.
Privacy Policy
1. Introduction
This Privacy Policy outlines how ClickPay Africa collects, uses, and protects your personal data when using our services.
2. Information We Collect
We may collect the following types of personal information:
Name, contact details, and payment information.
Transaction history and details related to your use of our services.
Device information such as IP address and browser type.
3. How We Use Your Information
We use your data to:
Process payments and airtime recharges.
Provide customer support.
Improve and customize our services.
Conduct fraud detection and security measures.
4. Sharing Your Information
We may share your information with third parties only under the following circumstances:
To comply with legal obligations.
With third-party service providers assisting us in delivering our services (e.g., payment processors, telecom companies).
In cases of mergers or acquisitions.
5. Data Security
We implement appropriate technical and organizational measures to ensure your data is secure and protected from unauthorized access, alteration, or destruction.
6. Cookies
We use cookies to enhance your experience on our platform. You can choose to disable cookies, but this may affect the functionality of our services.
7. User Rights
You have the right to:
Access your personal data.
Request correction of inaccurate information.
Request deletion of your data, subject to legal retention obligations.
8. Changes to the Policy
We may update this Privacy Policy from time to time. Any changes will be communicated through our platform, and continued use of our services indicates your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns regarding this policy, please contact us at info@clickpayafrica.co.tz
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